Crisis Support

Kingston iCope is not an emergency mental health service and we are unable to respond to a mental health crisis.  But there are services who can help.

If you feel that you that you can’t keep your self safe, are thinking of taking your own life, or are at risk of harming yourself, these services can offer urgent support.

Who to contact if you feel that you can't keep yourself safe

Contact your GP 

Contact your GP if you are feeling worse, mentally and/or physically, or if you feel you require medication, or want to change your medication.  Ask for an urgent/emergency appointment if necessary.

Mental Health Crisis Line

You can also phone the Mental Health Crisis Line.  This helpline is open 24 hours a day, 7 days a week on 0800 028 8000.

The Mental Health Crisis Line offers emotional support and advice to people who are affected by urgent mental health issues, at any time of the day or night. It is open to everyone: both children and adults of all ages, and to people who haven’t previously accessed mental health services. More information about the mental health crisis line and other crisis services (including what to do if you are deaf or hard of hearing) can be found here:

Call 111 (NHS out of hours non-emergency service)

You can also call NHS 111 for practical support if you are worried about how you are feeling and are unsure of what to do.


If you have harmed yourself, or you feel you are at immediate risk of harming yourself or others, ring 999 for an ambulance or go to A&E (Kingston Hospital NHS Trust, Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QB).  The hospital will assess your needs and support you to keep safe.

For more information on coping with a crisis please see our crisis support information leaflet: here

If you need someone to talk to here are some options...

The Samaritans – National

Offers confidential non-judgemental emotional support, 24 hours a day, for people who are experiencing feelings of distress or despair, including those which could lead to suicide.

Tel: 08457 90 90 90
Free helpline number: 116 123. Calls to this helpline number do not appear on phone bills.
Email: (responses within 12 hours)
Letter: Chris, P.O. Box 90 90, Stirling, FK8 2SA


Local Recovery Cafes

Recovery cafes support people in reducing immediate distress, anxiety, or crisis and to safely plan how to manage future difficulties, drawing on strengths, resilience and coping mechanisms.

966 Garratt Lane, Tooting, SW17 0ND.  Tel: 07794 394 920. Email:

296 Kingston Road, SW20 8LX.  Tel: 07908 436 617. Email:



Offers specialist emotional support and information to anyone affected by mental health difficulties, including family, friends and carers.

Tel: 0845 767 8000 (every evening, 6pm – 11pm)
Email support:
Support forum: