Emergency Help

Emergency Contacts

Who to contact in an emergency, step by step

  1. First, contact your GP
    They are your first port of call if you are feeling worse, both physically and mentally or if you feel you require medication or need to change your medication.
  2. If your GP practice is closed, then contact Crisis Line
    This is a telephone helpline when you are unable to contact your GP out of hours.
    Tel: 0800 028 8000 (Mon-Fri, 5pm-9am; Sat, Sun & Bank Holiday = 24 hours)
  3. Contact Harmoni if you are unable to get through to Crisis Line
    Harmoni provides out of hours GP services for Kingston, local GPs.
    Tel: 0845 601 0909 (Mon-Fri, 6.30pm to 8am, and, 6.30pm on Friday till 8am Monday)
  4. Go to Accident & Emergency if you need immediate help
    If you feel absolutely desperate and feel you are at immediate risk either from yourself or others, then go to A&E or ring 999. Kingston Hospital NHS Trust, Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QB

The Samaritans – National

Offers confidential non-judgemental emotional support, 24 hours a day, for people who are experiencing feelings of distress or despair, including those which could lead to suicide.
Tel: 08457 90 90 90
Free helpline number: 116 123. Calls to this helpline number do not appear on phone bills.
Email: jo@samaritans.org (responses within 12 hours)
Letter: Chris, P.O. Box 90 90, Stirling, FK8 2SA

The Samaritans – Kingston Branch

Tel: 020 8399 6676 at any time or Telephone or Text: 07725 90 90 90


Offers specialist emotional support and information to anyone affected by mental health difficulties, including family, friends and carers.
Tel: 0845 767 8000 (every evening, 6pm – 11pm)
Email support: www.sane.org.uk
Support forum: www.sane.org.uk